A new NTA report has stated that the IRS does not sufficiently address the unique needs of international taxpayers.
Despite a massive increase in recent years in the number of taxpayers who are being required to file tax returns from outside the US, the IRS has significantly cut back on its overseas taxpayer service presence. The IRS has done this in an effort to cut costs.
The result, the National Taxpayer Advocate said in its annual report to Congress this week, is that taxpayers who used to be able to obtain help from overseas offices now must either call an overwhelmed, tolled IRS telephone number in the US. Or obtain information from the irs.gov website.
The IRS “eliminated the last four tax attaché posts abroad. Citing a multi-year decrease in its appropriations”. At the same time that it is making plans “to expand its international criminal investigation locations”, the NTA’s report added.
“Apart from the attachés, the only free option for taxpayers to ask a specific question and receive a response from an IRS employee was the Electronic Tax Law Assistance Program (ETLA). ETLA allowed the IRS to learn directly from taxpayers what problems and questions they had. And how it needed to update its webpages and publications to provide the necessary information. The IRS terminated ETLA in October 2015.
In conjunction with terminating this program, the IRS also discontinued R-mail. R-mail was a system that allowed customer service representatives to refer taxpayer questions to employees with specific expertise.
“By eliminating ETLA and R-mail, the IRS has shut itself off from (overseas) taxpayers. With no way of knowing whether it is providing the service taxpayers need. Unless the taxpayer makes a mistake. Or the IRS selects his or her return for audit.”
The National Taxpayer Advocate “has repeatedly written in past annual reports about the unique needs of international taxpayers”. Needs which the IRS has been slow to address.
The report comes as the estimated 8.7 million Americans living outside of the US continue to struggle with the American system of taxing. The system is based on the basis of citizenship rather than residency. The US is the only major country in the world to do so.
Although the system of taxation isn’t new, the US began enforcing it recently. Initially by requiring expats to file foreign bank account reports . And then, to meet a package of new rules contained in a 2010 law known as the Foreign Account Tax Compliance Act (FATCA).
Citizenship renunciations have been soaring in response to the tax crackdown. Even though the cost of renunciations has also soared.
One of the first things the NTA says the IRS ought to do, to improve its handling of expatriate Americans, is to “reopen the four international tax attaché offices that it recently closed. And to provide funding for TAS to establish one LTA (local taxpayer advocate) position at each of them”.
To read and download the NTA’s report click here.
The section having to do with international taxpayers specifically is here.
Helen Burggraf is a renowned journalist who has written for the WSJ EXPAT and the international advisor. She is American by birth and has lived in London the last 20 years of her life. Helen Burggraf has been writing about American Expat issues for years. She reported on FATCA before the law was even signed into effect.
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